FAQs

We have collected frequently asked questions, please contact us if you have other questions.

1，What brands do you carry?

We mainly carry LG appliances, but we do carry Samsung and GE. We are also the primary distributor of TopAir Range hood. We get our items directly from the LG outlet.

2，Deliver

Our prices do not include delivery and installation costs.
If you need home appliance delivery, installation, and removal services, please contact the third-party company we cooperate with. Tel: Eddie 8474140701
Once the unit is shipped, shipping charges and any service charges are non-refundable.

3，Disclosure

We are selling scratch and dent appliances.They are the 48-hour returns from major department store. LG outlet distributes directly to us. So it is NOT in a sense of ” Brand New”
Each appliance is sold AS-IS and WITHOUT the Manufacturer Warranty.
All sales are final! All Scratch and Dent Appliances will have various cosmetic scratches and dents. (Scratches and dents do not render an item to not be in working condition)

4，Do your products come with a warranty?

We offer a free 1-year warranty from CPS third party warranty company and extended paid warranty up to 4 years. The price of the extended warranty is very reasonable and includes labor and parts. (You may have to pay a deductible for the warranty service to CPS $99). The first 30 days warranty is covered by the store, which also includes labor and parts. The warranty company covers the rest of the term. Since we are a scratch & Dent store, if the internal function of the unit has any issues during the first 30 days, our store will take full cover for it. If the issue is caused by the third party or the customer, the store will charge a $50+ service fee.(Depending on the situation)

5，Return

Within 48 hours of Delivery, if the product is not working, customer can exchange it for another unit or return it. After 48 hours, returns are not accepted.
It has a 30% Restocking Fee for returns. Customers are responsible for getting the right specifications of appliance(s), like size, gas or electric and etc for their purchases.
(If needed, we’re able to pickup with a additional fee)
Physical damage or instillation damages on the unit caused by customers cannot be returned.

6，What kind of warranty services does CPS provide?

CPS (Same third party warranty company that Lowe’s uses). $99 service fee per case, the warranty including labor and parts.
CPS will fix it first. If it can not be fixed, CPS will replace it. If you don’t like the replacement, you will get money back based on the replacement value.
Customers must register their warranty
within 30 days. You will lose the warranty
after 30 days without registering.

7，Can I return or get a refund because of appearance?

No, we sell low-priced electrical appliances with scratches and dents. If you buy it, it means you accept it. If you mind scratches and dents, please do not place an order.

8，Self Pick up

For Pickup Customers, if the product is not working, customers are responsible to return the unit back to the store inorder to get a refund or exchange.
(If needed, we’re able pickup with a additional fee)